Refund & Exchange Policy

At Olivara, customer satisfaction is our priority. If you experience any issue with your order, please contact us within 24 hours of receiving your parcel.

Eligible Exchange Cases

We will gladly replace your order if:

• You receive a damaged product.

• You receive the wrong product.

• The product arrives defective or leaking.

Exchange Requirements

• Claims must be submitted within 24 hours of delivery.

• Clear photos or videos of the product and packaging may be required.

• The product must remain unused and in its original packaging.

Refund Policy

Due to the nature of personal care products, opened or used Hair Oil and Shampoo products are not eligible for refunds.

Refunds are only considered if:

• A replacement product is unavailable.

• The issue is verified by our support team.

Non-Refundable Items

• Opened or used products.

• Products damaged due to misuse or improper storage.

• Orders reported after the specified claim period.

Order Cancellation

Orders may be cancelled before dispatch. Once shipped, orders cannot be cancelled.

Contact Support

For any refund or exchange request, please contact our customer support team with your order details and proof of purchase.